Privacy Policy
Melbourne Premium Journey (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you use our chauffeur, transfer and tour services or visit our website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Last updated: June 2026.
Information We Collect
We collect personal information that is necessary to provide you with a safe, reliable and personalised transport service. This may include:
- Your name, phone number and email address
- Pick-up and drop-off addresses and travel details
- Flight or itinerary details for airport transfers
- Payment information needed to process your booking
- Any special requests, accessibility needs or preferences you share with us
- Information you provide when you contact us or complete a form on our website
How We Collect Your Information
We collect information directly from you when you request a quote, make a booking, or contact us by phone, email or WhatsApp. We may also collect certain technical information automatically — such as your IP address, browser type and the pages you visit — through cookies and similar technologies when you use our website.
How We Use Your Information
We use your personal information to:
- Prepare quotes and confirm, manage and deliver your bookings
- Communicate with you about your trip, including pick-up details and updates
- Monitor flight arrivals so we can adjust airport pick-up times
- Process payments securely
- Respond to your enquiries and provide customer support
- Improve our services and website
- Send you offers or updates, where you have agreed to receive them
- Meet our legal and regulatory obligations
Disclosure to Third Parties
We only share your information where it is necessary to deliver our services. This may include sharing relevant trip details with the chauffeur assigned to your booking, trusted payment processors, and service providers who help us operate our business. We may also disclose information where required by law or to protect the safety of our passengers and staff. We do not sell your personal information to anyone.
Cookies & Website Analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve your experience. You can disable cookies through your browser settings, although some features of the site may not function properly as a result.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure systems and restricted access to your data. While we work hard to safeguard your information, no method of transmission over the internet is completely secure.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to provide our services, meet our legal and accounting obligations, and resolve any disputes. When it is no longer required, we securely delete or de-identify it.
Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or out of date
- Opt out of marketing communications at any time
- Make a complaint if you believe your privacy has not been respected
To exercise any of these rights, please contact us using the details below.
Overseas Disclosure
Some of the third-party tools and service providers we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with this policy and applicable privacy laws.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch through our Contact page, or by phone or email. We are always happy to help.