Frequently Asked Questions

The fastest way is to request an instant quote on our website. You can also reach us by WhatsApp, phone or email. We confirm every booking in advance and send your chauffeur and pick-up details, so nothing is left to chance.

Yes. Tell us your pick-up point, destination, date, time and group size, and we will send a clear, fixed quote before you commit — with no obligation.

We provide an all-inclusive, fixed quote up front — tolls and GST included, with no hidden fees or surge pricing. Choose a set point-to-point fare or hire a vehicle by the hour.

We accept major credit and debit cards and bank transfer. Your fare is agreed before you travel, so there are no surprises at the end of the trip.

Absolutely. Our hourly (as-directed) service keeps a chauffeur and vehicle at your disposal for the booked time — ideal for business days, events, shopping or multi-stop itineraries.

Yes — airport transfers are one of our specialities, covering Melbourne (Tullamarine) and Avalon airports with a smooth, stress-free door-to-door service.

No problem. We track your flight in real time and adjust your pick-up automatically, whether you land early or late — at no extra charge.

Yes. For arrivals we offer a meet-and-greet service: your chauffeur waits in the arrivals hall with a name sign and helps with your luggage.

Yes. We include complimentary waiting time for airport pick-ups, so you never feel rushed after a long flight. Just share your flight details when booking.

Our fleet includes the Kia Carnival, Toyota Alphard, Mercedes-Benz V-Class and Mercedes-Benz Sprinter — from premium people-movers to a VIP lounge and group minibus. See them all on our Our Fleet page.

It depends on the vehicle: the Kia Carnival and V-Class seat up to 7, the Alphard up to 6 in lounge comfort, and the Sprinter carries 11+. Tell us your group size and luggage and we will match you to the right vehicle.

Yes — baby capsules and booster seats are available on request. Just let us know the children’s ages when you book so we can fit the right seat.

We serve all of Greater Melbourne, plus regional Victoria — including the Great Ocean Road, Yarra Valley, Mornington Peninsula and the Dandenong Ranges — for both transfers and tours.

Yes. We offer private, chauffeured day tours to Victoria’s best-loved destinations, tailored to your pace and interests — no crowded coaches and no fixed timetable.

Of course. Whether it is a quick stop on the way to the airport or a full day with several destinations, just share your itinerary and we will build it into your booking.

Yes. We provide coordinated luxury transport for weddings, conferences, corporate roadshows and special events — including multi-vehicle fleets managed end-to-end by one team.

Every journey is with a licensed, experienced and professionally presented chauffeur, in an immaculate, fully insured vehicle. Discretion and punctuality come as standard.

Yes — we operate around the clock, including early-morning and late-night flights. Book any time, day or night.

We keep our cancellation terms fair and flexible. Plans change — just let us know as early as you can and we will do our best to accommodate you. Contact us for the terms that apply to your booking.

Our team can assist in English, 中文 (Mandarin & Cantonese), 日本語 and 한국어, so international guests always feel welcome.